DomainPro.com makes it easier than ever to renew your currently-registered
domain names.
To Renew your domains:
1. Login to your account
2. Click "Renew Domains"
3. Choose the domains you would like to renew and follow the directions.
Q. How do I renew my domains?
A: Login to your account using the form above. Click "Renew
Domains." Choose the domains you would like to renew and follow
the directions.
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Q. What happens if I don't renew my domains?
A: There are several steps after your domain expires to
safeguard you from losing any domains you want to keep.
60-days* before your domain(s) expire DomainPro.com will send
notices reminding you to renew them. The exact expiration date
can be seen in your account.
If the domain expires it may still be maintained in the registration
database for a 5-day* grace period where it can be renewed at
the normal renewal price. During this time all services such
as hosting or email will not be active.
After the grace period it will be deactivated and placed into
a 30-day* Redemption Period (Note - Some domains may
not make it to the redemption period if they are purchased by
a third party. Be sure to renew your domains before they enter
redemption status.)
Once the Redemption Period has elapsed the domain may be registered
by another party.
* - Number of days stated in the domain expiration/redemption
explanation are approximate.
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Q. My domain is in "Redemption." What does that
mean?
A: (see renewal process above) Once a domain goes into
the redemption period it can be obtained by other parties.
You may still be able to redeem the domain for up to 30-days by
request by filling out this form (there is a link to the form below).
The fee for reactivating a domain in the Redemption Period is $99.95
+ the normal renewal fee. At the end of the Redemption Period the
domain(s) will go into a 5-day delete cycle at the end of which
they will become available for anyone to register.
» Make
a request to reactivate domain(s) in the Redemption Period.
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Q. What if I don't
want to receive any more notices?
A: If you don't want to get any more notices regarding
certain domains you can remove them from the reminder list. However,
as long as you have at least one domain that is set to expire within
60 days you will receive the weekly report. In your latest e-mail
notice check the domains you don't want to receive reminders about
and click "cancel reminders." Those domains will no longer
be included in any further reports except for one final deactivation
notice on the day of expiration.
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Q. What does DomainSync do?
A: DomainSync is a new service that allows you to synchronize
the expiration date of all your .com and .net domains making
it easier to renew them all at once. For more information and
pricing on DomainSync click
here.
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Q. There are errors in my account info. What do I do?
A: Click the "Update Account Info" button.
Login to your account. Update any incorrect fields in your account
information and click "update." Note: If you are still
getting more than one consolidated notice even though the account
IDs are the same it may be because your account information is
different. By making the account information the same you will
get one notice.
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Q. What does "auto renew" mean. How do I change
it?
A: As a security precaution all new
registrations are set to auto-renew unless otherwise specified
by the customer. This prevents domain names from accidentally
expiring and you from losing control of your web site, e-mail
services that you may have with that domain. The first auto-renew
attempt is billed 20 days before the date of expiration. If it
does not go through the second attempt is billed 15 days before
expiration. The auto renews are billed on the same credit card
you used to register the domain.
If you want the name to auto-renew, but the credit card information
is no longer valid, login to your account and click "update
credit card info."
If you want your name to auto-renew, but the auto renew is turned
off, login to your account, select the domain(s) you want to
modify. Click the "enable/disable auto-renewal." Click "update
preferences."
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Q. My auto renew failed. What do I do?
A: Most likely your auto-renewal failed
because the credit card information is no longer valid. To resolve
this problem you will need to update your credit card information.
You may need to manually renew your domain if it is less than
15-days before expiration.
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Q. My credit card is invalid. How do I update it?
A: Login to your account and click
the "update credit card information" link.
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Q. I am still getting multiple renewal notices for the
same account ID
A: This is probably because the name
and contact information is different for each domain. To consolidate
all of your domains into one notice be sure that your contact
information is consistent for each domain. Login to your account,
click "update account information." Update the information
to make it consistent with other notices you have gotten.
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